OUR PROMISE

Anti-Discrimination Notice

CHARM does not tolerate any form of favoritism, hurtful language, discrimination, abuse, marginalization or insulting behavior on the grounds of gender, ethnicity, religion, background, skin color, religious belief, sexuality, gender identity, socioeconomic class, caste, disability or age. CHARM does not accept sexism, racism, colorism, homophobia, biphobia, interphobia and transphobia or hostility, antisemitism, Islamophobia, fascism, age discrimination, ableism and other and/or intersectional forms of discrimination.

In addition, CHARM does not tolerate any acts of violence, abuse or harassment of any verbal, physical, sexual or other nature towards its consumers, partners and employees. In the event of a violation of the Code of Conduct (below), CHARM reserves the right to revoke and deny persons access to CHARM and all of its services with immediate effect.

Code of Conduct

CHARM (the “Company”) strives to be a supportive space for our community members. We ask attendees, facilitators, participants, volunteers, and staff in our buildings to conduct themselves in such a way that they engage with others in a safe and respectful manner. This Code of Conduct outlines our basic expectations for everyone who uses the Company’s facilities, including the Company’s space, occupied at 11 Spring Street, G18, Newburgh, NY 12550, as well as off-site venues, event spaces, and online spaces such as virtual meetings and events.  Other organizations that host events with the Company are accountable for ensuring that our shared values of courtesy and respect are adhered to, including the standards outlined in this Code of Conduct, and are responsible for the management of those attending their events.

1. Scope

Our Code of Conduct provides guidance on how we should conduct our business for the benefit of all employees, colleagues, customers, and all shareholders.

This Code of Conduct is aiming to present basic standards of our business, expected behaviors and sanctions for unexpected behavior, reporting procedure, policies on confidentiality and cybersecurity, sustainability policies and enforcement procedure of this Code of Conduct. All employees are expected to use their best judgment and to behave in a manner that is consistent with the values and principles of the organization.

The Company designed this Code of Conduct to promote a safe and respectful environment for allmembers, and to ensure that all individuals are treated with dignity and respect. It is important that allmembers familiarize themselves with the code of conduct and adhere to its principles at all times.

After careful examination of this document, each employee can consult the Human Resources department or the unit manager about any issues that may not be clear about the content of the document.

2. Basic Standards

In addition to the expected behaviors that will be explained in detail below, the necessity of arranging general principles has arisen.

The most significant part of our Company culture is respect for others. We respect diversity and value everyone regardless of their race, gender, religion, sexual orientation or any other aspect of their being. Discrimination and harassment will not be tolerated.

One other expectation of us from all our employees is professionalism. This includes refraining from using offensive language, making personal attacks, or engaging in behavior that disrupts the workplace.

We believe that everyone is responsible for their own actions and behavior. Therefore, we expect our employees to be aware of what they are doing and take responsibility for their actions and any consequences that may arise from them.

Lastly, we expect all our employees to comply with the applicable laws and regulations, including data privacy, intellectual property, discrimination and harassment. At this point, we would like to emphasize that not knowing about the applicable law is not an excuse. Please consult our Compliance Department if you have any questions.

3. Expected Behaviors

As a Company that strongly believes in the power of teamwork, the first behavior that the Company expects from all its employees is collaboration. All employees are expected to work together in a constructive and positive manner.

Do not be afraid of making mistakes. However, you are expected to admit mistakes, take steps to correct them, and take required measures for any harmful results. If we learn the necessary lessons, we will correct our mistakes together.

Regular feedback is our golden key. We would like to state that everyone should expect to provide and receive regular feedback to and from your colleagues. We should see constructive criticism as an advantage to develop.

Although we have a comfortable working environment, you are expected to work with self-discipline. You should comply with the working hours and use the time you spend at the workplace efficiently. By sticking to deadlines, you are expected to benefit your own development and Company’s growth.

DO

• Always use a person’s affirming pronouns. Do not assume someone’s pronouns: if you are unsure, please ask. If you or someone else uses the wrong pronouns, correct, apologize, and use the correct pronouns next time.
• Respect the privacy of all community members. Ask permission before taking or posting a picture of a community member; mentioning their attendance at events/programs/services to other people; revealing personal information to others; or pressuring anyone for personal information or contact information.
• Respect people’s personal space: before you touch or hug another person, make sure to receive consent.
• Follow all reasonable and lawful requests from a Center staff member.

DON’T

• Use discriminatory language, including but not limited to that which is racist, transphobic, homophobic, sexist, ageist, ableist, xenophobic, hate speech, or racial/religious/ethnic slurs or rants.
• Engage in harassment, yelling, threats, sexually explicit language, obscene gestures, physical or verbal fighting, sexual harassment, or inappropriate touching.
• Solicit in any form without prior consent from Company staff (i.e., business/services, financial support, or other solicitations).
• Sexually solicit by pressuring someone to go on a date or to spend time together outside of the premises of the Company.
• Attend Company events while intoxicated.
• Consume drugs or alcohol on Company premises (Exception: alcohol may be sanctioned/permissible at some events hosted by, endorsed or sponsored by the Company).
• Exhibit rude, discourteous, or raucous behavior (i.e., raising voices/yelling, running in the building).
• Possess or use weapons in or around the building, or at any Company event anywhere
• Engage in sexual activity, public nudity, or inappropriate displays of affection in or around the Company premises, or at any Company event anywhere.
• Steal.
• Vandalize Company property.
• Enter ‘Staff Only’ spaces without permission (including desks, cabinets, drawers, closets, and private offices)
• Inappropriately use the restrooms, including for bathing, creating an undue mess, using illicit substances, or sexual activity.
• Smoke or vape in or around Company premises.
• Sleep inside the Company premises.
• Leave personal property unattended in or around Company premises.

4. Sanctions for Unexpected Behavior

• Warning – In the case of a minor violation of our code of conduct, said individual may receive a warning from staff. The warning will outline the specific behavior that violated the Code of Conduct and provide guidance on how to correct the behavior.
• Suspension – In the case of repeated violations of the Code of Conduct or a more serious violation, any employment agreement, contractor agreement, or access to Company property and any Company events, shall be suspended for a specific period of time. During this time, the individual will not be allowed to enter the premises of the Company and shall not be paid for that period, if applicable.
• Termination – In the case of a severe violation of the code of conduct, or repeated violations despite previous warnings or suspensions, any employment or contractor agreement may be terminated, and/or access to Company property and any Company events may be revoked. This means that the individual will no longer be allowed to participate in any community activities or events hosted by or in relation to the Company and will be removed from all related community platforms.
• Legal Action – In cases of illegal behavior or behavior that threatens the safety or well-being of others, the Company may take legal action against the individual responsible. In case of employee’s behaviors against cybersecurity and confidentiality, the Company may also take legal action against the individual.

These sanctions will be determined by a Discipline Committee, on a case-by-case basis, taking into account the severity and frequency of the violation, the impact on the Company and the colleagues.The Discipline Committee has exclusive competence in determining the appropriate sanction for any violation of our Code of Conduct.

Our goal in implementing sanctions for unexpected behavior is to create a safe and inclusive workplace where everyone can thrive and contribute to the best of their abilities. This Code of Conduct will be enforced without regard to an individual’s identity, including but not limited to one’s gender identity, sex, sexual orientation, age, race, ethnicity, or other demographic factors.

5. Reporting

We take all reports of violations of our Code of Conduct seriously. If you witness or experience any behavior that violates our Code of Conduct, we encourage you to report it immediately.

You can directly email to the Human Resources department if you witness any violating behavior. Also, you can report via online reporting form that will be sent to you upon your request. Lastly, you can report directly to a manager. All violations of the Code of Conduct or other behaviors of concern will be documented by Company staff.

Company staff will ask for contact information to follow up regarding the incident, and will keep the reporting party informed of the status of the report throughout the process, if possible.

Code of Conduct violations will be routed to the Company’s leadership team for review. The leadership team will contact involved parties, if deemed necessary, and come to a determination of a course of action and/or restitution. It is the Company’s goal to address all Code of Conduct violations in a timely manner.

6. Confidentiality and Cyber-Security

Employees or independent contractors may be involved with work pertaining to services provided by Company and/or may have access to confidential data and information pertaining to persons and/or entities receiving services from Company. The Company has a legal obligation to protect all such confidential data and information in its possession, especially data and information concerning health,criminal and welfare recipient records. The Company must also ensure that all others will protect the confidentiality of such data and information. As a part of Code of Conduct, individuals should consider one’s obligation to keep all related information confidential.

The Company has taken all technical and organizational measures necessary to protect the information systems and data used in connection with the operation of the Company’s businesses. Without limiting the foregoing, the Company has used reasonable efforts to establish and maintain reasonable information technology. We do not use company systems for personal activities that interfere with the operation of the network or that generate costs for Company. We never use Company property to engage in outside commercial activities, illegal activities (including illegal software downloads), or other activities that could reflect negatively on Company. The Company may access any information stored on computers and systems for legitimate business purposes, as allowed by law.

We advise all employees and contractors to keep any company-issued computer, tablet, and cell phone secure. If applicable, all devices should be password-protected with security up-to-date for browsers and other systems. Instructions for applicable disk encryption, anti-malware protection, and password management received along with equipment should be followed.

7. Sustainability

We are committed to promoting sustainable practices in all aspects of our Company. We believe that sustainability is essential to ensuring a healthy and equitable future for all and we are trying to raise awareness among our members.

We ask that members of the Company do their part to reduce waste, conserve resources and choose sustainable products, wherever possible. This includes turning off lights, electronics, water, and other resources or energy when not in use. In addition to promoting sustainable practices, we also strive to reduce our carbon footprint and offset any emissions we do generate.

We believe that sustainability is a shared responsibility and ask that all members of our community help us promote sustainable practices. If you have different ideas or demands to protect nature, please do not hesitate to share your ideas with us.

Any concerns or questions regarding this Code of Conduct or our staff’s execution of it should be directed to Sabrina Kee, at hvcharmmag@gmail.com

Accessibility Info

Address, Directions, Parking & Entryway Info:

• Address: Our physical space, which functions as a main office, workspace, studio and galley, is located at 11 Spring Street, Studio G18, Newburgh, NY 12550. Our space is located within a much larger building, known as Atlas Studios. See below for street directions (NOTE: if using a wheelchair, skip down to “Alternate Route for Wheelchair Users”).
• Street Directions: Spring Street will bring you to the rear of the building. When accessing Spring Street from its intersection with Liberty Street, look for a tall, gray metal gate on the left side of the road with “11 ATLAS” on it in bold, black lettering. The gate will be set back from the street following a wide, paved driveway. Go through the gate, where you will find a parking lot.
• Parking: There are open spaces shared by both building tenants, employees and visitors, as well as reserved parking for wheelchair access, spaces reserved for electric vehicles. There is also a bike rack to the right of the loading dock.
• Entryway: The door to the building is a tall, wooden door, located to the left of the loading dock, on the adjacent wall. The door should be unlocked Monday through Friday, from 9am-5pm. If you are trying to access the building on a day when the door is locked, or otherwise wish to have someone meet you outside and walk you to the studio, you may call at 845-244-1969 when you reach the parking lot.
• Directions to Studio: Once inside of the building, you will head down one flight of stairs, and open the silver, metal door in front of you. Entering into the hallway with studios (gray doors with red, round studio numbers on them), you will make a right, and go all the way down the hall, turning right again to follow the corner. Go all the way down the hall until you see the door to your left, labeled “G18”. You may either knock before entering, or can give us a call at 845-244-1969.
• Alternate Route for Wheelchair users: You may access the front of the building on 102 South William Street Studio. Street parking is available on South William Street. Please call upon arrival so that we may provide a ramp and guidance into the building. From the front of the building, you will see a large, metal and glass door. Upon entry into the building, you will head straight until you see a large, unlabeled metal door with a red handle. Go through that door and down the hallway until you see an intersecting hallway on the left. Make that left and keep going until you see a wide area with packages, mail, shelving, and industrial sized elevators. The GRAY elevator, is for personal use (non freight) and can be used to access the lower level where the studio is located. The staff guiding you through the building will assist you with the use of the elevator and accessing the studio on the sub-ground level.

Public Transit:

• TRAILWAYS: A trailways bus station is located at 60 NY-17K in Newburgh, which is 3 miles from the studio (approx. 10-12 minute drive).
• UCAT: The X Route travels between New Paltz and Newburgh Mall via Route 32, from Monday through Friday. The closest stop is stop ID #119, Water Street @ Colden.
• TAXI & RIDESHARE: Taxi Cab, Uber, and Lyft are available within the area.
• TRAIN: take the Metro-North Train to the Beacon station. From Beacon, cross the Hudson River into Newburgh. You can either travel across the Newburgh-Beacon bridge by taxi or rideshare, or across the river via the Newburgh-Beacon Ferry.
• FERRY: If taking the ferry, the dropoff location is on 2 Washington St, located at the south end of the Newburgh waterfront at Washington and Front Streets, which is 0.6 miles from the studio (approx. 3 minute drive, or 15 minute walk).
• PICKUP: Pickup can be arranged, either from the parking lot of the Newburgh Ferry dropoff location, or from the UCAT Water Street stop, to the studio.

Description of Indoor Space:

• Flooring: Ground level and second floors have (original, 1920’s) hardwood floors, sub-ground level has concrete floors
• Bathrooms: Gender neutral, ADA accessible bathrooms available on the ground level (single stall) and second floors (multiple stalls)
• Elevators: Both a passenger elevator and a freight elevator are available, which accesses all floors within the building
• Doors: There are no automatic doors within the building, and many of the doors are durable, fire-proof doors, which may be heavy. Anyone needing assistance can call 845-244-1969 and someone will be able to greet you at the entryway to help you in.
• Ventilation: There are large, 10-foot windows throughout the building, and ventilation within each of the bathrooms. The studio CHARM is situated in does not have any windows, but has fans and and air purifier.
• WiFi: Free, password-protected WiFi is available throughout the building. Password can be provided to those who work, visit, or use the space with CHARM.

COVID Protocol:

• Masking: Masks are not required for entry into the building. Masks ARE required for entry into CHARM’s studio in G18. Free N95 face masks will be made available at the entrance of studio G18.
• Sanitizing: Hand sanitizer will be readily available within the studio. All common areas cleaned and sanitized prior to productions and events.
• Vaccination: Proof of vaccination required for employees and worker/member-owners of CHARM
• Seating: During events, seating can be arranged to accommodate those who wish to keep distance.
• Air circulation and filtration: Currently, we have an air purifier that helps reduce the spread of COVID-19. We also have several fans within the studio.

Food & Drink:

• Any food and drink options provided by CHARM within studio G18 will be allergen-free, gluten free, dairy free, and vegan. Outside food should be stored in the appropriate areas (refrigerator or pantry). Covered beverages welcome in designated areas.

Menstrual Products:

• Free menstrual products will be made readily available within the studio, to take to the bathroom if needed.

Translation Services:

• Digital & Print Content: All digital flyers, and social media content are currently published in English, we are working towards having Spanish translation available as well
• Any video content created and published directly from CHARM will include closed captioning
• Any images shared will include a visual description of the content and text transcription nearby
• We do not currently have a live language interpreter, but anyone interested in providing interpreting services is welcome to contact us at hvchammag@gmail.com

Closed Captioning

• Portions, snippets, or highlights of CHARM hosted events may be recorded and published for later viewing. Any prerecorded content will include closed captioning.

Trash & Recycling

• Trash and recycling are readily available, both within the studio and the larger building itself
• Recycling of plastic, paper, and cardboard is always encouraged
• Any garbage containing food or beverage must be removed from the studio premises and thrown into either the building trash receptacles or the dumpster at the end of the day

Light, Sound, and Other Sensory Output

• Light: Some of CHARM’s events or productions may feature bright, flashing, or multi-colored lights
• Sound: Some of CHARM’s events or productions may feature loud music & cheering
• Accommodations: Free earplugs and sunglasses will be made during our larger events. Individuals are also free to bring their own noise cancelling, light filtering or blocking items to wear or use during any events or productions hosted by CHARM. CHARM is also working towards dedicating a space as a sensory room once we expand into a larger space. In the meantime, guests, workers, and others within our spaces are welcome to leave the premises to take breaks or limit their sensory input.

Service Animals, Emotional Support Animals, and Pets

• Service Animals: always welcome, as required by law
• Emotional Support Animals: may be welcome if properly trained and non-destructive
• Pets & Other Animals: No other pets or animals permitted, unless in the case of a special event where animals are encouraged. In such case, the allowance of pets will be made known.

Help Hotlines

Feeling Overwhelmed? There are a lot of phone numbers on this page. If you don’t know where to start, we suggest dialing 2-1-1 on your phone to be connected with the national human service call center. You can learn more about the 2-1-1 number here.

Contact CHARM

For related questions or concerns:

CHARM
ATTN: Sabrina Kee
11 Spring Street
G18
Newburgh, NY 12550

Email Address: hvcharmmag@gmail.com